Administrative Assistant to the Director of Risk Management

Details: Administrative Assistant to the Director of Risk Management – Knoxville, TN.  OPPORTUNITY:  We are recruiting for an experienced Administrative Assistant to support the Director of Risk Management in our Knoxville office.  Responsibilities will include, but are not limited to the following:  Manages director’s calendar and schedules appointments Screens incoming calls and correspondence and responds when possible or as needed Prepares memos outlining and explaining administrative procedures and policies to the Company Directs preparation of records such as agenda, notices, minutes, and resolutions for meetings Monitors and directs Policy and Loss History, safety report, etc. Acts as custodian of Company documents, records, benchmarks, policies, etc. Creates and maintains database and spreadsheet files Assists with preparation of policy renewals, claims documents, issuance of certs, and loss runs Takes and transcribes dictation, and composes and prepares confidential correspondence, reports, and other complex documents Arranges complex and detailed travel plans and itineraries, complies documents for travel-related meetings, and accompanies director when needed  COMPENSATION & BENEFITS: This position includes a competitive hourly wage, paid time off, paid holidays and a comprehensive benefits package that includes 401(k).COMPANY DESCRIPTION:  The Service Provider Group is headquartered in Knoxville, TN, with additional offices throughout Tennessee, Florida and Alabama.  SPG is a strong, financially stable company that has tripled in size over the last two years and expects to quadruple in size within the next five years.  Through the combined resources of our preferred providers, we currently service over 9,000 business clients throughout the U.S. and process over $1 Billion of annual payroll.  SPG is a full-service company offering access to payroll services, large group insurance, employee benefit plans, human resource consulting, risk management and more.  The company is expanding services and locations providing qualified professionals with an outstanding opportunity to grow along with us.

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Transformation/Change Management Analyst, Senior

Details: .We are seeking a candidate that is able to be responsible for the management and leadership of a range of process improvement and process management activities. Activities managed include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations.  Resource Management: In moderately complex organization(s) manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners. Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.  Strategic Partnership & Planning: Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate.  Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in moderately complex environments. Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness. Develops strategies to enhance decision making. Understands the impact of process, policy, and technological changes on the organization.  Results & Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization. Takes corrective action, as appropriate. Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes. Has budget accountability.  Provides managerial responsibility for one or more teams and accomplishes results through subordinates who exercise significant latitude and independence in their assignments. May interact with management or executive levels on matters concerning functional areas, multiple regions, and/or customers. Receives assignments as objectives and determines how to use resources to meet goals and schedules. Exercises considerable latitude and high level of judgment in determining objectives and assignment approach for significantly complex decision-making. Managerial direction is available, but work is normally reviewed at time of completion for adequacy in meeting objectives.  Top 5 daily business process responsibilities: Member outbound collections self pay unit External Business Office vendors: Self Pay early out and Bad Debt Collections Claims Connect implementation for external compnany payor claims adjudication Triage issues from the company Payor and Self pay collection teams workflow and system documentation for bad debt and selfpay collections

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