Patient Accounts (Medical)

Details: Patient Accounts   Position Summary:  This position counselor assists all patients who are identified as needing assistance in resolving financial obligations, particularly uninsured and underinsured patients.  This includes filing for state and federal public benefits, hospital sponsored financial assistance or other financial sponsorship from outside agencies and charitable programs.  Makes payment arrangements and collects co-payment, required deposits, deductibles from patients and guardians as necessary. Key Responsibilities/Essential Functions:   Meets with patients who present as self-pay or in financial need to confirm demographics and obtain valid insurance coverage, if applicable, and/or review prior account information to obtain insurance coverage information.  Works with insurance verification staff to determine that coverage is active for patients’ date of service.  Notifies the appropriate departments of coverage for coordination of benefits, enters account notes and updates patient accounting system. Educates, screens, and assists patients who do not have valid insurance coverage with enrollment in programs including state and federal public benefits, financial assistance, and/or existing loan or payment plans in accordance to hospital and departmental policies. May secure advance down payments, payment or payment arrangements to ensure resolution of account balances after insurance or financial assistance has been processed. Assists the patient and/or family in obtaining the necessary documents needed to support the application being submitted.  Financial Counselor will provide a checklist for documents that may not be obtained during the interview process.  Documents in designated computer system all interaction with the patient including when additional documents may be received by fax or mail after patient has discharged to ensure proper follow up. Serves as a resource to Patient Accounting staff, Social Workers, and other hospital staff for identification of funding sources for health services for patients.   JOB REQUIREMENTS: Qualifications: Education and/or Experience High school diploma or equivalent required; one year related experience in the healthcare industry or two or more years of college preferred. At least one year experience working with insurance claims or patient accounts preferred. Knowledge of state and federally funded public benefits programs preferred.            Technical Skills  PCs skills required to become proficient in the use of a variety of computer-based systems. Excellent written and verbal communication skills and be able to professionally receive and follow oral instructions. Able to comprehend medical terms. Ability to answer telephone promptly and courteously while addressing callers needs. Must be adept with office equipment typically found in a business office environment. Must be able to type 40 WPM. Must be able to meet spelling requirement.        1.Current or last income?2. Minimum income?3. Reasons for looking /changing jobs(detail please)?4. Location’s desired?5. The best number to contact you at during the day? (work / cell if employed)6. Email address?7. Citizenship? (detail please)8. Explain in detail why or how you qualify for this position! (Please fill out in detail to help market yourself for this opening and not just saying see resume attached). Copy, paste, return form and reattach resume. Thanks in Advance.

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