Details: Role Effectively utilizes SAP to support the customer from order entry through the fulfillment process. This includes both orders from stock warehouses and direct ship orders from the mill directly to the customer. Responsible for SAP Master Data changes; including setting up new accounts, changing existing accounts, material maintenance and Special Pricing Adjustments (SPA’s) in cooperation with the Finance Department and any other master data maintenance. Builds and maintains knowledge of CFNA products, customer accounts, order fulfillment process, pricing levels and strategy to effectively support the business. Solves customer complaints or discrepancies through the established process. Uses strong focus and attention to detail to match and verify the accuracy of mill documents to customer orders for all market segments. Partners with the Inside Sales Support Representatives with special customer support assignments such as processing sample requests from the mill to the customer and documenting and entering special orders into the system. Coordinates processing customer invoices using various methods of payment. Understands and effectively uses the inventory control program for each market in order to assist the Inside Sales Support Representatives with planning future sales and monitoring future inventory requirements. Answers and screens telephone calls and greets visitors; responds appropriately to external and internal inquiries. Maintains records and numerous filing systems. Coordinates all incoming and outgoing package and mail deliveries for Glatfelter’s CFNA office.
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